Customer Testimonials

I purchased my truck from Quirk Ford in May of 2025 and have been very pleased with it. The routine service that was just done was quick and efficient. Great staff.

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Terrible service, they do not stand behind their work. Had to take my new Ford to another Ford dealer to have it fixed properly. Stay away if you need repaird.

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I am not from the area but went in to see what they had for trucks. I had met John G. a sales Consultant and Spencer G. who is a Sales Manager and boy am I glad I stopped in! These two gentlemen were an absolute pleasure to deal with. They went out of their way to help me! If you are looking for a vehicle I would one million percent recommend buying from them! Quirk Auto group is lucky to have such a great team of people working for them like these guys! Thank you.

Dear Quirk Ford of Augusta, when your service manager, James Lafountain, verbally abuses and “fires” us as longtime customers (not only us but our entire family 😂) - you should probably stop sending us promotional mailings. LOL. Yours truly, The Hoskins & Hadsell Family

My wife and I needed a new alternator while visiting from Ohio on our honeymoon. We reached out to 6-7 other shops and nobody was willing to help us out. We came to Quirk Ford in desperation and James Lafountain, the service manager was able to have one of his guys start on it right away and have it done in under 2 hours. Very grateful for him and his crew for being so helpful.

Top Marks for service. I had four new tires put on. Got truck back, had a vibration, brought back, they adjusted, still a vibration. At this point, it’s easy for some to get all worked up. And if they didn’t take care of me, I was at my limit of patience. Quirk ordered four new tires because two of mine were “bad” and got me four good tires. Truck runs smooth. Fwd right tire had an air seepage. Brought back today, fixed a tire stem and sent me on my way, free as they admittedly they should have ... Read More

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Google - May 10, 2024

Top Marks for service. I had four new tires put on. Got truck back, had a vibration, brought back, they adjusted, still a vibration. At this point, it’s easy for some to get all worked up. And if they didn’t take care of me, I was at my limit of patience. Quirk ordered four new tires because two of mine were “bad” and got me four good tires. Truck runs smooth. Fwd right tire had an air seepage. Brought back today, fixed a tire stem and sent me on my way, free as they admittedly they should have caught that on the tire swap. Things are a process, and even though I didn’t like driving to the dealer for a week, they received me with a smile every time and did a good job. Josh in Service was extremely helpful, and a big shout out to the mechanics for accepting my frustrations and delivering a smooth ride. From this combat veteran, on his birthday no less, thank you.

Spencer Grinnell, Jr. was a great help in our two recent vehicle purchases. He was always willing to help, and was very accessible. We really enjoyed our experience with him. Spencer Grinnell, Sr. was also fantastic, and he went above and beyond to ensure we got the right vehicle for us and was very transparent when negotiating the sale. We are very pleased with this father/son duo, and have been long time Quirk customers because of service like this.

Awesome

I would never buy a truck from Quirk again. bought a used truck for our son. Couple of things were wrong with it. They fixed 1 thing but when it came down to power steering fluid leaking everywhere- said it was not their issue, we had the truck for more than 3 months, we did not buy extended warranty. We were given 1 option for the warranty, and it was crazy money. Contacted Jack Quirk the owner and he talked to his staff Brian his manager, who I remind you did not know the whole story about this truck. Jack agreed with Brian ... Read More

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Google - Apr 10, 2024

I would never buy a truck from Quirk again. bought a used truck for our son. Couple of things were wrong with it. They fixed 1 thing but when it came down to power steering fluid leaking everywhere- said it was not their issue, we had the truck for more than 3 months, we did not buy extended warranty. We were given 1 option for the warranty, and it was crazy money. Contacted Jack Quirk the owner and he talked to his staff Brian his manager, who I remind you did not know the whole story about this truck. Jack agreed with Brian said again not his issue. Brian had no idea that the salespeople John just through a plow on the truck to make it look better to sell the truck. Which caused most of these issues with this truck in the first place. Even the mechanics in the service department said that Ford should be going good for these parts and be fixing this truck. They wanted to charge us $2500. to put on 3 lines and a new pump. We ended up putting on 2 lines and a pump and it cost us $1000. So, you can see Quirk is marking up the price a lot. Yes, we had a mechanic do the job. Our mechanic said the pump had a crack in it and that Ford should have changed it before selling us the truck. Should not have passed inspection. He would not have put an inspection sticker on the truck with the pump that bad. When I emailed Jack about all of this, he did not reply to me. This truck was for my 18-year-old son and that is what I told him. You would think looking at the world today, there are not too many kids that want to take on a truck payment and work. He would take a second look at this truck and help out. He never replied to me. Please do not let this happen to you. FYI. I would not give them any stars, but you have too, to make this post.

I was very pleased with the purchase of my new car and my appointment to add accessories. I will definitely recommend them

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Never thought I'd give 5 stars to a car dealership, but here I am. My car buying experience was better than you'd get at most places. No pressure, I came and went a few times in a day without a million questions to keep me from leaving. I was able to talk figures by EMAIL. Maybe others do this often but it's not my usual experience. My husband and I ended up at the dealership for less than a half hour before we picked up our car. There's only one minor annoyance but I haven't given ... Read More

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Google - Feb 10, 2024

Never thought I'd give 5 stars to a car dealership, but here I am. My car buying experience was better than you'd get at most places. No pressure, I came and went a few times in a day without a million questions to keep me from leaving. I was able to talk figures by EMAIL. Maybe others do this often but it's not my usual experience. My husband and I ended up at the dealership for less than a half hour before we picked up our car. There's only one minor annoyance but I haven't given them the chance, yet, to fix it. A button in our car was breaking and they glued it back on, but unfortunately it looks like a 5 yr old did it. Other than that, a+ everything. Will do business there again and I certainly recommend them to whomever is reading this. *editing to add* I felt like we had a bit of trouble with the car we purchased and I wanted to bring it in but couldn't confirm if that was OK in time so they went above and beyond and picked up our car and will bring it back too. I was momentarily concerned for a bit, but they're setting the bar high and I'm still happy with the after the sale service, which is important to many people. Kyle, Josh & Spencer are the guys to see!

Called the service department at 7:30am on a weekday. Voicemail message said “please call back during normal business hours” and then failed to provide the normal business hours. I’m more annoyed they seem to only keep hours for retired people than I am about the moron that took time to record a useless voicemail message. Laziness is very much on the menu at Quirk Ford.

I would definitely recommend this place. Clean inside, the staff was friendly, accommodating, and very fast at working to get paperwork done. Answered all my questions and concerns adequately. Thanks for the ride!

Don’t get scammed!…Terrible service department will never go there again charged me $1700 for something and didn’t even fix the problem. Terrible company will never go back or buy a car from them either.

I worked with Spencer Jr. he was extremely helpful, wanted to work with me and answered all of my questions & concerns while I waited for my Maverick. And after I received it, he walked me around the vehicle sharing details of the truck. Then he also helped me to obtain a truck bed liner- what a nice guy. The day I picked up my truck the staff was pretty good too.

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We have taken my vehicle to Quirk since the day we purchased it. The service department is very knowledgeable, courteous, and friendly. They always try to fit us in when a sudden incident happens. I trust them with our vehicle completely.

My father in law has a Ranger and loves Service here. I bring it in for him sometimes and everyone is great.

Had to take the truck in for warranty David was awesome and Spencer was super. They got me taken care of great customer service best Ford experience ever. Bought a beautiful King Ranch Tremor man it is gorgeous. Spencer’s and Kyle super awesome to work with. Experience was great very easy. Rune in finance super great guy to work with. Can’t say enough about this dealership. Would recommend it to anyone

The team at quirk auto was amazing, Shawn, Spencer and all the guys that helped me and did everything they could finally made my dream come true.. could not be happier with my new 2024 Mustang!! Cannot recommend these guys enough!!!

Go see David in service! He’s the best!

Had a great experience on my last visit to Quirk Ford. Definitely recommend them.

Great service. Highly recommend asking for David in the service dept.

They have me for a life long customer!

I had the best experience with David McKenney the service advisor! He answered all my questions and was great!!

Dave is the best!!! Highly recommend him for a service advisor!

I love David! He is so nice and helpful! Whenever you go here, see him!

Very friendly and helpful service team.

Very pleased with my most recent service experience at Quirk Ford in Augusta. Their inspection found additional work required that they added to the work order. That was accomplished with minimal delay. I'm pleased at the quality of their workmanship and pleased with the results.

I strongly suggest never to buy a car from Quirk. I first bought a Toyota RAV4 and within two weeks the torque converter went out in the transmission. I was then told that I could do an even trade for another car and that was a complete lie I was charged $1,000 more dollars and now the axle on this car is about to break and I ended up having to make a complaint to Maine State Police inspection because they should have never stickered the car knowing the CV axle was about to break. I'm also leaking oil from ... Read More

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Google - Sep 9, 2023

I strongly suggest never to buy a car from Quirk. I first bought a Toyota RAV4 and within two weeks the torque converter went out in the transmission. I was then told that I could do an even trade for another car and that was a complete lie I was charged $1,000 more dollars and now the axle on this car is about to break and I ended up having to make a complaint to Maine State Police inspection because they should have never stickered the car knowing the CV axle was about to break. I'm also leaking oil from the engine and was never told about any major issues with this car. Spencer the gentleman I have dealt with is completely unprofessional rude and a liar. I asked for a list of things that have been done to the car since they had received it and everything they told me that was done to that car was never done. So pretty much all they try to do is get one over on you and get your money and they lie about the repairs that are done or they don't even do the repairs. I was also told my car had an alignment done and when I took it to get a second opinion that place told me that there is no way that an alignment was done because my alignment was out so badly and they gave me everything to prove that they did not do the alignment. So needless to say I am on my second car from quirk they are one of the worst dealerships I have ever been to I strongly suggest do not buy any used cars from them at all.

What a great place to buy a vehicle. Spencer G jr was very knowledgeable about the electric Mach e. He explained in detail what I needed to know about my new electric vehicle. This made it much easier to figure everything out about the car. The sales manager Spencer G was a huge help when it came to purchasing the vehicle. He was very attentive to my needs and made sure I got the best possible purchasing option for me. I would definitely recommend anyone shopping for a new vehicle stop in and see them. Very personable and made the ... Read More

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Google - Sep 7, 2023

What a great place to buy a vehicle. Spencer G jr was very knowledgeable about the electric Mach e. He explained in detail what I needed to know about my new electric vehicle. This made it much easier to figure everything out about the car. The sales manager Spencer G was a huge help when it came to purchasing the vehicle. He was very attentive to my needs and made sure I got the best possible purchasing option for me. I would definitely recommend anyone shopping for a new vehicle stop in and see them. Very personable and made the whole transaction fun. Definitely will buy from them again.

Thank you DT! We were looking to get a new family car and after sale service is a huge deal for me. We will not be going there.

Thank you Don Turner for sharing. I agree, this place rips people off. The cars are never in good condition. I would never buy a car here again... KEEP AWAY FROM THIS PLACE.....

Excellent customer service! Great experience purchasing our new F150 powerboost with Matt. Highly reccommend!

Very satisfied. The staff was great. They stayed late for me to view a truck as I had gotten delayed. Truck was great on test drive and we bought it. Had a few things I wanted done and they did it. Not only that they delivered it to me an hr. away. I had the most pleasant feeling and was very comfortable. They have earned my business for life. No better auto buying experience.

John Gousse made my purchase experience easy and I felt like he went out of his way to make sure I left with my new truck! I got a good trade amount for my vehicle and paid below MSRP on my new truck. I can't say any part of the experience was negative!

Recently purchased a new truck from Quirk Ford of Augusta. It was a fantastic experience from start to finish. Both Spencer and Matt were excellent to work with and bent over backwards to make the process as seamless as possible. I cannot recommend enough.

Great experience

Very well run dealership. I got the vehicle I wanted at a very fair price. Sales staff laid back and not pushy in any way. I was impressed.

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Me and my wife called looking for a certain vehicle & we spoke to Sean Turnbull and he was awesome to speak to on the phone the next day we went to check out the vehicle and he was top notch to work with in person! Great Sales Service!!! I highly recommend Quirk Ford of Augusta

I was happy with the dealership and the out come of my purchase. I think the 5 hours it took to get to the end result can be cut back to about 2:hours

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Extremely unimpressed. About the service I would expect from a stealership. While working my wife’s truck went into limp mode, she was right down the road from Ford so I asked her to have Ford run a quick computer diagnostic to troubleshoot. They told my wife it would be $150 to which I wish she told me before she let them scan it. It’s free at any parts store, and I had already read the same codes with my reader. Then we were quoted around 600 to replace ONE oxygen sensor. After I asked the service center rep I was ... Read More

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Google - Jun 27, 2023

Extremely unimpressed. About the service I would expect from a stealership. While working my wife’s truck went into limp mode, she was right down the road from Ford so I asked her to have Ford run a quick computer diagnostic to troubleshoot. They told my wife it would be $150 to which I wish she told me before she let them scan it. It’s free at any parts store, and I had already read the same codes with my reader. Then we were quoted around 600 to replace ONE oxygen sensor. After I asked the service center rep I was working with how many hours of labor he was charging my wife he said ‘standby let me look’. Is this a joke?! How do you quote someone without knowing the labor hours for the job!? Pretty poor customer service and a testament of how dealerships take advantage of a woman who knows nothing about vehicle service. Unfortunately we had to pay the $150 dollar fee for a diagnostic I figured Ford would cover. I wouldn’t ever recommend going here if you don’t have a service plan. Extremely disappointed we had to shell out $150 dollars for a scan that would have been taken care of at any parts store. Lesson learned on my end.

Outstanding service group. We were 4 hours away with an electrical problem that needed to be fixed today, and they were very accommodating. We made it to the dealership in time, and they had us fixed and ready to go in less than an hour. Very friendly and professional team. Thank you all!

Sean was great to work with.

I have always brought my Mustang there for services, recently took it there to have oil changed, and new inspection sticker…. Was told I needed new tires ( my husband and I knew this, but we’re looking for a sporty tire) , as I explained to the clerk..he offered their four tires , at the price of over 1,200.00! I again explained we we’re looking for something special…..my inspection sticker was good for another month, but they flunked me, and cut my sticker in half! Totally unwarranted, I feel they only did this, because I wouldn’t buy their tires! ... Read More

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Google - May 31, 2023

I have always brought my Mustang there for services, recently took it there to have oil changed, and new inspection sticker…. Was told I needed new tires ( my husband and I knew this, but we’re looking for a sporty tire) , as I explained to the clerk..he offered their four tires , at the price of over 1,200.00! I again explained we we’re looking for something special…..my inspection sticker was good for another month, but they flunked me, and cut my sticker in half! Totally unwarranted, I feel they only did this, because I wouldn’t buy their tires! Anyway still drove my car , bought new tires, for 366.00 for four, put them on and got new sticker… will never go back there again!

Really enjoy the Bronco Sport. Dealer could have been more knowledgeable on helping me when ordering the car

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My first experience with Quirk Ford’s service department was outstanding. Josh was very accommodating to my challenging schedule. So as a new service customer to Quirk and the excellent results of my service, I will continue to bring my new Ford to Quirk for service!

I have used the Augusta Dealership a few times now for oil changes on my 2021 F250. They have been great with the oil changes. Service Advisors Ken and Walt were easy and nice to talk to. On my last oil change visit, I had an issue with my wind shield wipers. I asked them to investigate and fix them. They needed a part and assured me it would be in the next day and only take an hour. The next day, I waited for the call until I called them at noon. They had to make calls and find the ... Read More

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Google - Feb 20, 2023

I have used the Augusta Dealership a few times now for oil changes on my 2021 F250. They have been great with the oil changes. Service Advisors Ken and Walt were easy and nice to talk to. On my last oil change visit, I had an issue with my wind shield wipers. I asked them to investigate and fix them. They needed a part and assured me it would be in the next day and only take an hour. The next day, I waited for the call until I called them at noon. They had to make calls and find the part. I had to reschedule the appointment for a few weeks later. On the 3rd visit in less than a month, I asked to talk to the service manager, James Lafountian. Mr. Lafountian didn't want to take the time out of his busy day and meet a consumer. Mr. Lafountian showed zero respect and could care less about people. I have spent just under $1000 this MONTH and just wanted a few minutes of his time. Mr. Lafountian came to the waiting area and wouldn't see me in his office. Mr. Lafountian was rude, hostile, disrespectful, and angry that I even asked to see him. Mr. Lafountian said he didn't want to talk about my experience or even get to know me and my situation. I would like to say Ken and Walt have always made me feel welcome and have been very helpful. Looking through the reviews, I am not the 1st to have a negative interaction with Mr. Lafountian. At a quick glance, I have found at least 3 negative reviews about Mr. Lafountian. From your own website you say "Customer satisfaction is our top priority, and we show this on the sales floor and in our service department.". Mr. Lafountian failed to meet that standard today. Also, from your website, "Work hard to ensure customer satisfaction at every opportunity...". Mr. Lafountian failed to read that as well. "At Quirk Ford of Augusta, we're dedicated to earning your business again and again.". Unfortunately, this experience has left me looking for another service center.

Service manager james is an extremely arrogant disrespectful individual who wants to discuss decisions that have been made between me and my doctor. HIPPA violation at best..

Great place to go if you wanna get ripped off by the service department charging you for work not done properly will never go back there for anything! Total crooks.

I would never buy a vehicle from there or ever recommend buying from them horrible customer service and attitude I guess when you run a big business like theres you can treat anyone as you please

Was easy to find. Plenty of parking. Not many Vehicles to choose from. Customer service was very friendly and very helpful very willing to do what they can to help me I have bought vehicles from them before.

For several weeks now when driving past the dealership, i had an ongoing ‘discussion “with my Mrs regarding trading our truck in and buying a good used or even a new one. She relented on Friday and agreed to drive to the dealer on Monday ( tomorrow ). Now she shows me Mr Allaire’s comment made today about how he was treated regarding his truck. AND it was certified. Well….. thanks ! I do have to say, and going by what you have said, and also taking note that the car trade is struggling, to be treated like this is appalling. Its ... Read More

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Google - Dec 18, 2022

For several weeks now when driving past the dealership, i had an ongoing ‘discussion “with my Mrs regarding trading our truck in and buying a good used or even a new one. She relented on Friday and agreed to drive to the dealer on Monday ( tomorrow ). Now she shows me Mr Allaire’s comment made today about how he was treated regarding his truck. AND it was certified. Well….. thanks ! I do have to say, and going by what you have said, and also taking note that the car trade is struggling, to be treated like this is appalling. Its easy to say negative things about dealers and im sure there are happy customers, but it appears quite a few have dropped the ball here. If all the reviewer says is true , and they now want money for an extra warranty , this is a new low for unscrupulous dealers. Thinking they are so smart to save a few bucks they have lost a sale and future sales from us. Fair ? Maybe not but we will have piece of mind…

Bought my Blue Certified 2016 F150 Lariat on Oct 3rd 2022 truck looked super clean but a week later i noticed the headliner was soaked and the carpet om the rear passengers side was also soaked with water pooling under the sillplate. Brought the truck to the dealership they said it was the cab vents and id pay half of the repair costs i refused as i only had the truck about 1.5 weeks. So my truck sat there for a week with no communication, I not knowing they werent ordering parts. The next week i contact them and my salesman says he ... Read More

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Google - Dec 18, 2022

Bought my Blue Certified 2016 F150 Lariat on Oct 3rd 2022 truck looked super clean but a week later i noticed the headliner was soaked and the carpet om the rear passengers side was also soaked with water pooling under the sillplate. Brought the truck to the dealership they said it was the cab vents and id pay half of the repair costs i refused as i only had the truck about 1.5 weeks. So my truck sat there for a week with no communication, I not knowing they werent ordering parts. The next week i contact them and my salesman says he got them to order the parts. Well come the end of the week they replaced the vents and that the rear window was now leaking and itd be another $100. I absolutely refused to pay a cent. So the higher up manager contacted me and said they were taking care of it. So bring my truck back a week later for them to replace the glass, next rainstorm leaks again same area. So i had to bring it back a third time and they claimed it was the third brake light so they replaced that. Well come today 11/28 three trips and multiple occasions without my truck it is still leaking somewhere with water pooling around the wiring harness right where i told them. On top of that everytime i picked my truck up the carpet was still wet and smelled of mildew. They never cleaned the truck or dried the carpet after working on it, hell the rear glass still had nasty residue on it. Needless to say inspect any work you have done it appears they now judt rush the vehicle out as quick as possible. It has had the cab vents, rear window, and third brake light replaced an each time they claimed it was fixed and they couldn't find a leak. Be careful buying here even if certified look over the vehicle thoroughly. If all the above actually was leaking that means the truck was sold with three leaks in it which i dont blame them for. The part that makes me upset is each time they said that there was not other leaks. They then said ford wont add a warranty because of the year even though ive barely driven it cause its gone back. But an exception can be made to add it after the fact if i wanna pay 3k cash up front or 160 a month for 18 months, due to the contract already being signed. Now today my blind spot sensor is acting up and the camera. Be weary about buying here and have the vehicle looked at by a mechanic. I will say my salesman was amazing to deal with and did everything in his power to help me out. Will update the review if anything changes or gets better.

I had some trouble with my brand new F-150 while driving through Maine. I had some issues with the computer, which lowered the power. I stopped at the first Ford dealer, which is Quirk Ford of Augusta. Not only did they took care of us, but they did it quickly and helped us getting back on the road in just about an hour. I didn't have an appointment and they still managed to help us, even if they knew that we would probably never go back there for service since we're from Canada. I'm glad that they ... Read More

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Google - Oct 31, 2022

I had some trouble with my brand new F-150 while driving through Maine. I had some issues with the computer, which lowered the power. I stopped at the first Ford dealer, which is Quirk Ford of Augusta. Not only did they took care of us, but they did it quickly and helped us getting back on the road in just about an hour. I didn't have an appointment and they still managed to help us, even if they knew that we would probably never go back there for service since we're from Canada. I'm glad that they were on our path.

I went to Quirk today with the expectation that I was just looking. I bought my first new car today. Colby and Rune made my first car buying experience absolutely amazing. I was super nervous about the entire thing but the guys there were so relaxed and easygoing and I LOVED every second of it. I'd absolutely recommend buying from Quirk. Thank you Colby!!

David in service was very helpful. He got me in quickly even though I am from out of town. We need more places like this.

I arrived at my appointed time and was taken right in. As I was waiting for my truck I used the waiting room which was spacious and quiet and I was able to read my book. The serve writer was polite and explained what had been done and then I was on my way. Overall a pleasant experience.

I had a great experience with Quirk Ford in Augusta. Everything went smoothly, and from start to finish, I was only there for a few hours. I’m very happy with my new F-150.

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Do not go here! Trust me they will rip you off!!

Don't seem customer focused or interested

Really enjoyed my salesperson, Bubba! Fantastic personality and knowledgeable—without pressure. My husband hates going so I was on my own and did just fine!

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The team at Quirks is great to work with and very helpful. The service department is very accommodating

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If I could do a zero I would. This is my second review. They received about 12k on repairs. Last year was a new turbo in my 11 f250 6.7. They had it for 6 werks. Got it back sounded like air raid siren. Brought it back 3 times. Final answer was Ford letter saying some noise was common on new turbos. Went in for oil change. Check light engine was on. They told me I would have to come back. Left a bad review. Service manager called me and wanted to argue with me about review. Found a new Ford dealer. Bought a ... Read More

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Google - Mar 29, 2022

If I could do a zero I would. This is my second review. They received about 12k on repairs. Last year was a new turbo in my 11 f250 6.7. They had it for 6 werks. Got it back sounded like air raid siren. Brought it back 3 times. Final answer was Ford letter saying some noise was common on new turbos. Went in for oil change. Check light engine was on. They told me I would have to come back. Left a bad review. Service manager called me and wanted to argue with me about review. Found a new Ford dealer. Bought a new Explorer. Hadmy 250 in for oil change. Mechanic said to check turbo for excessive it is hoing in Friday to be diognosed. noise.

I had a very enjoyable buying experience at Quirk. John was easy to work with, and so far I am very happy with the car.

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Was a little disappointed with the fact that I had Quirk Ford put a plow on my truck(F250 2020 Superduty) to find out 2 month later that the truck won’t run the plow without adding a second battery in which this is a known problem with ford and fisher. Very expensive up grade to add already to an expensive plow installation. Should have been told before installing a plow.

Great experience dealing with salesman Matt Votto and everyone at Quirk Ford of Augusta. Very knowledgeable and customer focused.

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I am very dissatisfied and disappointed with their response or lack there of. I spoke with the service guy Ken and explained what happened - the battery died and the PCM lost its mind and needed to be reprogrammed …. Basically they did nothing as they did not have their computer plugged in long enough to reprogram the PCM. All they did was give me the same code I gave them. Even when I asked them to try the reprograming again Ken refused as he wanted to sell me a new PCM and a couple of hours of labor as he ... Read More

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Google - Aug 16, 2021

I am very dissatisfied and disappointed with their response or lack there of. I spoke with the service guy Ken and explained what happened - the battery died and the PCM lost its mind and needed to be reprogrammed …. Basically they did nothing as they did not have their computer plugged in long enough to reprogram the PCM. All they did was give me the same code I gave them. Even when I asked them to try the reprograming again Ken refused as he wanted to sell me a new PCM and a couple of hours of labor as he said that is what their manual said to do. Ray Haskell Ford fixed the issue and charged $15 less than Quirk for doing nothing except wasting my time. Ken at Quirk asked that a copy of the paperwork showing the fix be emailed to him so he could ask his manager if he would authorize a refund (as I caught them) for the non service charges. He got that email no more than 10 minutes after we hung up. I let four days go by before I resent the message and evidence. Ken has no intention of showing his manager and refuses to refund what I paid for nothing. I only hope that Ford Motors let’s them know that Ford customer service should be done correctly and honestly. Sad they don’t realize this as a simple but winning business strategy.

When the service department takes responsibility for their poor workmanship this might be a decent buisness. However when their personal feelings prevent them from doing the job they where paid to do. Im now out the money for the warrenty they refuse to cover. With the service department hanging up on me because they don't want to deal with me. Then the service providers saying they would rather quit then work on my vehicle. Maybe you should quit because your personal feeling have no relevance in this matter. My warranty I paid for isn't being honored. I have ... Read More

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Google - Jul 28, 2021

When the service department takes responsibility for their poor workmanship this might be a decent buisness. However when their personal feelings prevent them from doing the job they where paid to do. Im now out the money for the warrenty they refuse to cover. With the service department hanging up on me because they don't want to deal with me. Then the service providers saying they would rather quit then work on my vehicle. Maybe you should quit because your personal feeling have no relevance in this matter. My warranty I paid for isn't being honored. I have all the recording to match with paper work. I highly recommend taking your vehicles to wiscasset Ford. They will help no matter what the situation. Upset customers or not. Stay away from quirk. Sincerely a customer who just wants his warranty work covered.

We have always been treated with respect and good service on our vehicle.

Avoid this business...NO QUALITY CONTROL in service center. Damaged my vehicle then had me pay for it. They were aware of damage they caused and didn't tell me until I noticed puddle of power steering fluid underneath truck. Only then did they admit damage was caused by them. Twice they called to tell me truck was ready only to find out it was not ready based on puddles underneath truck. In the end I had to pay another $600 in repairs after I had already paid $2200 for initial repairs. Love my Fords, even purchased 2 from Quirk. I will not ... Read More

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Google - May 18, 2021

Avoid this business...NO QUALITY CONTROL in service center. Damaged my vehicle then had me pay for it. They were aware of damage they caused and didn't tell me until I noticed puddle of power steering fluid underneath truck. Only then did they admit damage was caused by them. Twice they called to tell me truck was ready only to find out it was not ready based on puddles underneath truck. In the end I had to pay another $600 in repairs after I had already paid $2200 for initial repairs. Love my Fords, even purchased 2 from Quirk. I will not go back to Quirk ever again, very shady business practices. In Regards to Quirk Ford response below...this is typical...they have my phone number and yet they say call us...more lip service. If they really cared, Quirk would have called me or resolved the issue yesterday, Quirk is obviously not serious.

Brought my car in at 8 in the morning just to find out around 4 that it hadn’t been worked on and they close at 5. Only two options were to bring it in a different day which I couldn’t do because I was starting up my work or have them fix it the next day (Saturday). But to my surprise they don’t do “diagnosis on weekends so lookin there I dropped my car off for a whole day and my car wasn’t even looked at. Horrible service, communication, and all around disgrace. Would not recommend anyone to go ... Read More

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Google - May 7, 2021

Brought my car in at 8 in the morning just to find out around 4 that it hadn’t been worked on and they close at 5. Only two options were to bring it in a different day which I couldn’t do because I was starting up my work or have them fix it the next day (Saturday). But to my surprise they don’t do “diagnosis on weekends so lookin there I dropped my car off for a whole day and my car wasn’t even looked at. Horrible service, communication, and all around disgrace. Would not recommend anyone to go here.

Service advisor was friendly. I was very disappointed with pricing structure and quality of service feeling zero benefit of bringing vehicle to Quirk over a private garage. I brought it to Quirk thinking your technicians would be more familiar with a Ford Edge (I feel I was incorrect with that assumption). When I scheduled the appointment I told the service advisor the vehicle was experiencing a few problems and I was trying to determine what it might need to keep; I was told there was a $120 charge to look over the vehicle. Upon bringing the vehicle in I was told ... Read More

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Google - Apr 22, 2021

Service advisor was friendly. I was very disappointed with pricing structure and quality of service feeling zero benefit of bringing vehicle to Quirk over a private garage. I brought it to Quirk thinking your technicians would be more familiar with a Ford Edge (I feel I was incorrect with that assumption). When I scheduled the appointment I told the service advisor the vehicle was experiencing a few problems and I was trying to determine what it might need to keep; I was told there was a $120 charge to look over the vehicle. Upon bringing the vehicle in I was told you charge $120 for each individual issue (even though some are intertwined): TPMS light, Check engine light, traction control light when idling for period of time, potential leak in power steering and occasional loss of power steering (which was separate than the leak). $300 addressed the leak but not the loss of power steering at idle speeds. I feel that after $300 I am no more further ahead as to knowing what needs to be fixed. I will most likely not purchase a Ford product again (several Ford’s I’ve owned struggle above 150K mark while other brands I’ve owned have had less issues going beyond 225K). I will replace the Edge in near future buy will not consider Quirk Auto Group. Meanwhile I will need to go to a private garage or Rowe Ford to correct the power steering issue.

service on my car was never correct after spending over $850....they tried several modules and never corrected my issue. After consulting with Ford themselves they pinpointed my issue to another control module in which ford does not make any longer but they found one at another dealer in the country. Ordered it and they installed it after a week with out my car and the day i go to pick it up i paid the bill of over $850 and went to start my car and it was dead again which was my MAIN issue it was brought in for. Two ... Read More

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Google - Feb 26, 2021

service on my car was never correct after spending over $850....they tried several modules and never corrected my issue. After consulting with Ford themselves they pinpointed my issue to another control module in which ford does not make any longer but they found one at another dealer in the country. Ordered it and they installed it after a week with out my car and the day i go to pick it up i paid the bill of over $850 and went to start my car and it was dead again which was my MAIN issue it was brought in for. Two days later i get call from Ken the service advisor stating my alternator is now the issue....now to let you know that alternator had been replaced 3 times in the past weeks by me the first time then by the car dealer I bought it from again by warranting it out for me from parts store i purchased it from. Ken agrees to warranty it out again with the parts store but this time orders the correct voltage one. They get the alternator from the parts store and install it no labor charge but after getting my car back over a weekend my damn car is still having same original issue...the service manager Walt O'neal says they did all they can and its too bad i paid the money they will not refund me anything...very bad and poor customer relations...im filing complaint with Attorney General

Walked out without a new truck, couldn't make a deal for month payments i wanted, got the feeling I needed to go somewhere else...

After being a customer for 6 years I will no longer be working with Quirk due to the predatory and extortive tactics employed by Finance Manager Chris Bolduc. Please see my attached photos for a detailed but long review of my experience and issues.

General manager with very disrespectful and rude

Here I am writing another review on this terrible work place. It honestly shocks me how these people treat local people. I was called regarding my last post which was about a month ago that I put out on google and was told that I would receive a free diagnostic to see if they could resolve the problem with my vehicle. But instead I was accused of making the phone call up and then told me they would make an appointment for me but it would cost $$. Don’t ever use this business, clearly the only information they keep on ... Read More

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Google - Apr 16, 2020

Here I am writing another review on this terrible work place. It honestly shocks me how these people treat local people. I was called regarding my last post which was about a month ago that I put out on google and was told that I would receive a free diagnostic to see if they could resolve the problem with my vehicle. But instead I was accused of making the phone call up and then told me they would make an appointment for me but it would cost $$. Don’t ever use this business, clearly the only information they keep on paper is what benefits themselves. What a Joke. Again I will gladly keep spreading the word....

Terrible Service, went in for a problem that they said they fixed... Then lied and told me they took it for a test drive and said it was all set. It took me no longer then 2 minutes to realize they didn't fix the problem. Then when I asked to see the part that they supposedly fixed they said they said no. Now they want me to come back in and pay for another $100+ diagnostic that they should have gotten right the first time around. Word of mouth goes a long way. I’ll do my best to spread the ... Read More

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Google - Mar 2, 2020

Terrible Service, went in for a problem that they said they fixed... Then lied and told me they took it for a test drive and said it was all set. It took me no longer then 2 minutes to realize they didn't fix the problem. Then when I asked to see the part that they supposedly fixed they said they said no. Now they want me to come back in and pay for another $100+ diagnostic that they should have gotten right the first time around. Word of mouth goes a long way. I’ll do my best to spread the word...

Horrible service in parts seems like they do not want to be bothered

***UPDATE TO REVIEW***** 2-6-2020 So I figured it would only be fair to come back on and post an update to my first review. After I posted my first review I was contacted by Quirk Ford of Augusta. I first spoke with Rose Thompson. She was very sweet and understanding. She listed to my issues and concerns and took immediate action to get the ball rolling to get my concerns addressed. Again, our issues were not the norm. So I appreciate her not passing the ball/blame to someone else. She emailed the sales manager and cc'd me ... Read More

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DealerRater - Feb 6, 2020

***UPDATE TO REVIEW***** 2-6-2020 So I figured it would only be fair to come back on and post an update to my first review. After I posted my first review I was contacted by Quirk Ford of Augusta. I first spoke with Rose Thompson. She was very sweet and understanding. She listed to my issues and concerns and took immediate action to get the ball rolling to get my concerns addressed. Again, our issues were not the norm. So I appreciate her not passing the ball/blame to someone else. She emailed the sales manager and cc'd me on the message. Scott Freeman called me as soon as he was available which was faster than I expected. He immediately "took ownership" of the problems, and took the needed steps to get our issues resolved. Might I say he has gone above and beyond what I expected considering our experience that led to this. At this point, I feel 100% happy and confident going forward. I think people just need to realize we are all human. Mistakes and accidents do happen. Sometimes the ball gets dropped. I think we all just need to be a little more understanding with each other. Perhaps the most important thing to do is to learn how to talk and listen. Don't be afraid to reach out to people if you feel wronged, or feel things were not done right. Chances are the person you are upset with, or the situation you are upset with. They or the person who can fix it or help has no idea. Scott had no idea of the issues we were dealing with, nor did Rose. Our sales guy did not even know, because I did not feel it was right to put the burden on him. But that was my mistake. At this point, I cannot say enough good things about Quirk of Augusta and the way they stepped up to resolve our issues and concerns. I hope this trend will continue if we ever experience further issues. Thank you! Leonard Martin ***Original Post*** When we leased the vehicle is was on a Saturday and they actually stayed past closing to make the deal happen. Everyone we dealt with was great. We loved our salesperson and the finance manager that worked with us to sign all of the paperwork. No complaints with staff. The complaint comes in from issues with things that were just not done that should have been done with a Brand new vehicle lease/purchase. We understand they had already stayed past closing to make the deal so we understand. But we made an appointment to come in and have things taken care of that should have been taken care of or and normally probably would have if it were not closing time and on a Saturday. My complaint is we made an appointment to have certain things done and at the time was told we could have a loaner vehicle. Well, we showed up on time for our appointment and 2+ hours later only part of the things we wanted/needed/should have been done was done. And no loaner so we had to sit there and wait which messed up our plans and other appointments we had made for the day. And to top it off, now we need to make another appointment to get things done that should have been done at the time of purchase/lease. Again, the staff was great to work with. I am sure they and their service is normally not like this. But for a first experience/impression after the sale/lease went so great. We are really disappointed. We also hope this is not a sign of things to come...... We shall see. I am still waiting to hear from someone on when and where we are supposed to bring the vehicle to have the rest of the things done that should have been taken care of at the time of lease. I hate writing reviews. I don't want to bash or put down any business, especially considering how nice everyone was. I sorta feel like the ball is being dropped here. Hopefully, someone will reach out to me through email or whatever soon.

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